1. How long is the product warranty?
Most of our product warranty is 1 year since shipping date.
2. How to visit us?
You are welcome to visit our office and factories at any time. Our office and factories are located in Shenzhe, mainland China (near HongKong).
Please contact our sale team to let us know your schedule firstly. We will pick you up.
3. How to contact GEEKLEDs?
The first priority choice is to contact our online support team or leave us a message on contact us page.. You can also leave us a message online or send an email to us (email@example.com). All of the online message and email will be replied within one working day.
If you have urgent issues, please call us at 0086 13828730604 during working hours.
4. How to get photos without watermark?
In order to protect our design and products, we used watermark. If you are our reseller customer already and need to have clean photos for marketing purposes, please send email to our sales team. You can also ask us to shot new photos for you to fit to your commercial applications.
For guests and new clients please contact us and provide below information to get the clear phontos.
1. Your company name, website, address and phone number;
2. Explain where will you use our photos and ensure no use in any of other applications.
Please do not use blank photos in any commercial conditions without our formal confirmation.
5. What is the estimated delivery time?
Estimated delivery time includes processing time and shipping time. Most of the orders can be processed within 1~2 working day. Some order will take longer due to stock, big order quantity, incomplete/bad shipping info etc.
Shipping time mainly depends on shipping method you choose. Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you won’t be extra charge.
DHL: 3 – 5 Working Days
UPS: 3 – 5 Working Days
EMS: 6 – 12 Working Days
USPS: 6 – 10 Working Days
6. How to Track My Order Online?
Once your order leaves our warehouse, we send you a tracking number via email and keep on tracking it in real time until it reaches at your hands.
7. Customs Duty and Customs Clearance
Many countries do not charge import duties on private items, samples, and goods below a certain stated value. Unit price excludes customs tax. Customers are responsible for paying the customs duty.
When you buy from GeekLEDs, the goods are sent from Shenzhen of China.Therefore you are importing and you are the importer responsible for the goods when the goods pass through customs in your destination country. Your destination customs have the right to hold and inspect your goods according to their policies. As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold.
If you are dropshipping, it is important to note that the consignee of the goods is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from customs inspection. In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility to check details before place an order.
8. What if the product does not work properly?
Please always contact us firstly by email or via online chat support. By provide your order number and the model number, we can help you to clarify what the problem is. In most of the cases, we can solve the problems without sending the product back(restarting, installing properly, or fixing an accessory etc).
If the product doesn’t work even you try with our technical supports, we’ll guide you to send it back to us to get it fixed.
9. How to send back defective or broken goods?
Please contact our sales team via email or online chat. We will discuss returning shipping methods and other details
10. What is the returning procedure?
- Contact our sales team firstly.
- Send returns by certain carrier.
- We receive your returns and let you know.
- We ship back good ones or repaired ones to you.
If you have any question, please fill below form. We will reply you asap.