Delivery Policy under Special Conditions
1. If you choose to ship by international express like DHL/UPS and your address belongs to remoteness area, the remoteness fee should be paid by the consignee. We will inform you about this by email and offer you solutions (pay extra $31 remoteness fee, change to another NO Remoteness Area Address, pick up from your nearest DHL/UPS office).
2. Because of the delay or failure of the China Customs clearance(eg: It is common for the cellphones or products with battery to encounter this kind of problem), we will choose some other methods such as EMS or Air Mail to deliver your parcel and we refund you the shipping balance;
3. The international express can’t get to some spacial addresses(eg, P.O. box or military base), we will accordingly choose a kind of suitable carrier to deliver your order and refund/charge you shipping balance;
4. When the parcel get to the target country’s Customs, they may need to contact you in certain cases to confirm details of the shipment. The fees caused by the procedure of the custom clearance should be paid by the consignee;
5. The expense caused by the parcel rejection will be afforded by the consignee;
6. The extra expense caused by some cases (eg, Address is wrong, invalid, not very clear or the consignee can not be contacted) should be paid by the recipient; if the parcel is destroyed by the Customs, the expense is also paid by the consignee;
7. If the delivery fail due to war / dissaster or the parcel get damaged/lost during shipment, we will contact carrier and ask for compensation for you.
Shipment Warranty
We guarantee your products will arrive safely in your country. Your order is under protection of our warranty policy. We work hard and carefully to prevent shipment problems. In case you received an order with the wrong quantity or bad quality, please contact us for a refund or replacment.
If you have any questions about delivery or the status of your order, please chat with us online or send us an e-mail. We are always happy to help.
